Mindless Bureacracy Watch #2

Is it becoming more frequent or am I getting less interested in playing these childish games..... But really.

We "cashed" in some reward points in February - expected a delivery within 10 or so days.

Nothing showed.

Gave them a week or so grace, then started the mindless pursuit of the impossible.

Finally got through on the enquiry line - that took nearly 2 hours.

Explained no goods - promised an investigation and a call back in a couple of days.

Gosh what a surprise - total silence.

Chased it up again - got through in half an hour or so - minor miracle. Basically got fobbed off with a transport company and a consignment note. Rang their so called "customer support". Oh yes it's a real consignment note number - but they won't talk to me. A mere customer. No I can go get stuffed - the original supplier needs to talk to them. Not, I hasten to add, the bank with whom we cashed in the reward points and therefore the only organisation with which I have any contact. Somehow or other I have to get the manufacturer of the goods to get in touch with the transport company because the bloody transport company have obviously never even attempted to deliver the blasted parcel.

There's been no card left because we weren't home - there's nothing.

Well done Allied Transport - tremendous concept of customer service. I'll be making damn sure you're not an organisation that we ever have to get involved with again.

So - 1 hour later and I'm still trying to get more than a bloody engaged signal on the bank's customer support number - which, if I can ever get through, will lead to more pointless typing in of account numbers and another wait hanging onto a phone.

Obviously everybody else's time is considerably more important than mine. Obviously I've got absolutely nothing better to do. What a stupid concept that you might actually get some assistance when everybody else screws up. Nah - I'm just the bloody customer.

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